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Tag: relationships

  • Fostering Relationships while Maintaining Productivity

    Fostering Relationships while Maintaining Productivity

    One of the constant challenges leaders face is building relationships while staying on top of other daily demands. It’s a delicate balance because both are equally important, yet achieving both often feels like walking on a tightrope.

    In the early days of my leadership journey, I erred on the side of productivity. As an emerging leader, I was too focused on the numbers, which made my leaders happy but not my direct reports. It took several years for me to balance people and productivity.

    How to prioritize your most important asset – people:

    • Keeping scheduled one-on-one meetings
    • Utilizing one-on-ones to get to know the person–not the professional
    • Sharing more about my personal life
    • Maintaining a DRM (direct report management)

    Like CRM, DRM systems helped me improve relationships. I noted what was important to them and was intentional about asking questions during our meetings. 

    The four commitments enabled me to achieve the balance that I needed, and the bonus was that productivity increased. I was managing a contact center, and our overall scores improved in call duration and customer satisfaction. 

    Prioritizing People IMPROVED Productivity!

    Want more? Sign up for a free trial to our Managing Relationships and Productivity course.

  • Selling versus Adding Value

    Selling versus Adding Value

    The phrase “I don’t sell, I add value” has become a popular badge of authenticity in today’s business culture. It sounds noble—and in principle, it is. Yet, if we pause for a moment, we have to ask an important question: How do you know what’s truly valuable to someone until you know them?

    Many of us use “adding value” as a catch-all phrase to share tips, give away content, or offer discounts. But here’s the problem: what’s valuable to you isn’t always beneficial to your audience. A motivational quote might inspire one person and mean nothing to another. A time-saving tool might thrill a manager but frustrate a creative who prefers customization over efficiency. When we assume what others value, we slip back into a self-centered mindset disguised as generosity. We may still be “selling”—just wrapped in a different package.

    True Value Begins with a Relationship

    To really add value, we must first establish a relationship. That starts with curiosity. Ask questions. Listen deeply. Learn their challenges, their wins, and the little things that matter most to them. Only then can we tailor input, insight, or support that genuinely improves their situation.

    Want more? Sign up for our free course on Managing Relationships in Sales.


    True value flows through understanding. Without a relationship, “adding value” risks becoming performance—well-intentioned but impersonal.

    Adding value isn’t an event—it’s a process. It grows as trust grows. In a world where content floods inboxes and social feeds, human connection stands out. Whether you’re a leader, coach, or entrepreneur, adding value begins when you stop trying to impress and start trying to understand.

    When you know what matters most to someone, your ideas, products, and solutions naturally align with their world. That alignment creates what every business hopes for: meaningful impact.

    Transaction or Transformation

    Selling focuses on the transaction. Adding value focuses on transformation, but transformation only happens through relationships.

    So the next time someone says, “I don’t sell, I add value,” consider asking: “How do you determine what’s valuable to the person?”