One of the constant challenges leaders face is building relationships while staying on top of other daily demands. It’s a delicate balance because both are equally important, yet achieving both often feels like walking on a tightrope.<\/p>\n\n\n\n
In the early days of my leadership journey, I erred on the side of productivity. As an emerging leader, I was too focused on the numbers, which made my leaders happy but not my direct reports. It took several years for me to balance people and productivity.<\/p>\n\n\n\n
How to prioritize your most important asset – people:<\/strong><\/p>\n\n\n\n Like CRM, DRM systems helped me improve relationships. I noted what was important to them and was intentional about asking questions during our meetings. <\/p>\n\n\n\n The four commitments enabled me to achieve the balance that I needed, and the bonus was that productivity increased. I was managing a contact center, and our overall scores improved in call duration and customer satisfaction. <\/p>\n\n\n\n Prioritizing People IMPROVED Productivity! Want more? Sign up for a free trial to our Managing Relationships and Productivity<\/a> course. <\/p>\n\n\n\n\n
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